Business Aptitude provides external seminars and runs in-house workshops on the following topics. Contact us directly for further information.
Enrolment of your trainee graduate in this workshop will equip them with the knowledge and skills to tackle the tasks that they may encounter in their first year.
This workshop is designed for senior accountants who are taking on responsibility for the management of individual clients within the firm.
A series of 8 workshops designed to equip the practice manager with the skills to manage clients, teams and partners. A well- trained Practice Manager is a great asset to a firm, an untrained Practice Manager is a lost opportunity.
This workshop shows team leaders how to effectively support and direct junior staff in a positive and constructive manner.
A two-day workshop designed to lead the practice team through an integrated approach to workflow management. Beneficial for all firms commencing an ‘intranet’ project.
Preparation, facilitation and followup of an ongoing program of non-technical training. This is suitable for practices who recognise the need for ongoing non-technical training, but have neither the resource or time to implement a program. Topics may include:
- Understanding client needs – what they really want !
- Effective client interviewing
- Presenting and reporting to management and clients
- Dealing with difficult people
- Planning and preparing a budget
- Working effectively with team members
- Facilitation skills for meetings
|
- Personal productivity
- Benchmaking practice and individual performance
- Email and telephone etiquette
- Dealing with client roadblocks
- Task and project management
|
|
